Grace C.'s review of Elba Jewelry, Inc.

Elba Jewelry, Inc.

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Complaint Posted 9/9/2019
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Terrible Workmanship
I will never purchase a ring or piece of jewellery from Sofia Fiori again. This was my engagement ring back in 2013 and I fell in love with it , but after wearing it for 1 day - a side diamond fell off. I returned it under warranty and guarantee and it was fixed but I've had to fix it 4x since then!! I am across the Border in Canada and issues on trying to get the ring across and back was a hassle, therefore most recently I've asked for a local jeweller to fix this (with Sofia Fiori's approval) but no jeweller wants to take it due to the POOR workmanship on all the other stones on it. I am disgusted on what I have learned about how this ring was put together. It's terrible and I'm still trying to resolve this with no one to really escalate this to besides a Manager from Sofia Fiori who has tried to assist but not solve my issue. I need help! Grace Grace
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Additional Business Information
Hours   Phone   (909) 394-5803 Address   910 North Amelia Avenue 2nd Floor
San Dimas, CA 91773
Website Email;
Contact   MaryBeth Pimpare Other  
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